Key takeaways
- An A3 is a thinking process not a form
- Good coaching uses questions
- Countermeasures require follow-up learning
How to apply it in your business
- Coach one A3 without supplying the answer
- Define baseline and target condition clearly
- Review results after implementation rather than closing at launch
About the author
John Shook learned Toyota management practices firsthand and has taught A3 problem solving internationally.