Key takeaways
- Information flow matters as much as material flow
- A future-state map needs a pacemaker
- Improvement targets the whole value stream
How to apply it in your business
- Map one product family from customer to supplier
- Identify the pacemaker and supermarkets
- Assign owners to a 90-day future-state plan
About the authors
Rother is a lean researcher; Shook is a former Toyota manager and lean educator.