Process Owner

Person accountable for end-to-end performance, governance and improvement of a defined process.

Examples

01The process owner for order-to-cash is responsible for its performance from order entry to payment, across sales, logistics and finance.
02When the end-to-end lead time misses its target, the process owner reviews data and responsibilities with all departments involved.
03The process owner stops a local change in the warehouse that would have shifted delays to invoicing.