Process Maturity

Level of standardization, control, measurement and continuous improvement capability of a process.

Examples

01An assessment rates process maturity of order handling at level 2 of 5: steps are defined but not measured or improved regularly.
02When performance deviates, the process owner reviews process maturity to see whether missing measures or standards are the real cause.
03Raising process maturity to level 3 brings consistent results across all three sites, not just in the best one.