Ticket Backlog
Service Operations
Ticket Backlog
Open service or support tickets not yet resolved.
Examples
- 01The ticket backlog of the support team is 420 open tickets, of which 60 are older than 10 days.
- 02Supervisors review the ticket backlog by age and issue type every morning and assign the oldest first.
- 03When the ticket backlog grows for three weeks in a row, the team adds temporary staff and closes duplicate tickets.