Queue Length
Service Operations
Queue Length
Number of customers, jobs or cases waiting for service at a point in time.
Examples
- 01At 9:30 on Monday, the queue length in the claims inbox is 340 emails, three times the normal level.
- 02Supervisors track queue length every hour on a wallboard and compare it with available staff.
- 03When queue length stays above 200 for two hours, back-office staff are moved to the inbox until it falls below 100.