RFT
Quality
RFT (Right First Time)
Right First Time
Percentage of output completed correctly the first time without defect, rework or repeat processing.
Examples
- 01The order desk measures RFT: 93 % of customer orders are entered without a correction, and the rest need a call-back.
- 02The weekly quality meeting reviews RFT by product group and finds that configurable products have the lowest score.
- 03When RFT drops after a price-list update, the team traces it to outdated article numbers in the order form.