QFD
Quality
QFD (Quality Function Deployment)
Quality Function Deployment
Structured method translating customer needs into measurable technical and process requirements.
Examples
- 01Using QFD, a kitchen appliance team translates 'easy to clean' into a maximum gap width of 0.5 mm and a seamless inner surface.
- 02The supplier of the plastic housing is shown the QFD matrix so it understands which of its characteristics matter most to the end user.
- 03When the QFD reveals a strong customer need with no technical measure behind it, the team adds a cleaning test to the validation plan.