Matrix Diagram
Problem Solving
Matrix Diagram
Tool showing relationships between two or more sets of factors, responsibilities or requirements.
Examples
- 01A matrix diagram links 8 customer complaints to 5 process steps and shows that two steps cause most of them.
- 02The team keeps the matrix diagram with the complaint data behind each cell in the problem-solving file before deciding where to act.
- 03A follow-up review two months later checks whether the actions on those two steps, as shown by the matrix diagram, reduced complaints without creating new ones.