Zero Defects

Quality philosophy that treats defect-free performance as the standard and emphasizes prevention rather than acceptance of error.

Examples

01Under zero defects, the target for a new assembly line is no defects at all, not an agreed acceptable level of 50 PPM.
02Suppliers are asked to commit to zero defects and to show which error-proofing devices support it.
03Under zero defects, every defect that does occur is treated as a chance to learn, with a short root-cause review on the same day.