Voice of the Process
Quality
Voice of the Process (VOP)
Voice of the Process
Actual capability and performance of the process as evidenced by data.
Examples
- 01The Voice of the Process shows the line produces 95 % good parts and a cycle time of 62 seconds, measured over four weeks.
- 02In a launch review, the Voice of the Process is put next to the customer's requirement of 99 % and 55 seconds.
- 03When the Voice of the Process does not meet customer needs, the team improves the process instead of tightening inspection.