SPOC
Leadership
SPOC (Single Point of Contact)
Single Point of Contact
Designated person or role serving as the primary interface for a topic, customer, supplier or escalation.
Examples
- 01Each key customer has one SPOC in customer service who handles all questions and escalations.
- 02Purchasing also names a SPOC for each strategic supplier, so the supplier knows whom to call about forecasts, claims or price questions.
- 03Each quarter, the SPOC role is reviewed with the customer: response time, open issues and whether escalations still bypass the SPOC.