QCDSM (Quality, Cost, Delivery, Safety, Morale)

Examples

1. 01The team board uses QCDSM: quality defects, cost per unit, on-time delivery, safety incidents and a morale check.
2. 02The team leader updates the QCDSM board daily before the shift meeting, and team members mark their own morale with a green, yellow or red magnet.
3. 03When the QCDSM board shows morale in red for a week after heavy overtime, the supervisor and team agree a fair overtime rota.