North Star Metric
Strategy
North Star Metric
Primary metric intended to reflect the sustained value an organization creates for customers and the business.
Examples
- 01The company's north star metric is 'orders delivered complete and on time', because it reflects what customers value most.
- 02The management review looks at the north star metric first, and all other metrics are seen as drivers of it.
- 03Each team explains how its work improves the north star metric, so local projects support the overall direction.