House of Quality

Primary QFD matrix linking customer requirements to technical characteristics, competitive assessment and design priorities.

Examples

01For a new office chair, the House of Quality links 'comfortable for 8 hours' to measurable targets such as seat foam hardness and lumbar adjustment range.
02The supplier of the seat mechanism is invited to the House of Quality workshop to rate how its parts support each customer need.
03When the House of Quality shows a strong customer need without any technical measure, the team adds a test before the design is released.