The Improvement Guide

by Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost Recommended For Lean Practitioners

Key takeaways

1. Clear aims focus experimentation
2. PDSA tests build knowledge
3. Measures tell whether change is improvement

How to apply it in your business

1. Set a numerical 90-day aim
2. Select outcome, process and balancing measures
3. Run sequential PDSA trials before scaling

About the authors

The authors are improvement specialists known for the Model for Improvement and PDSA learning cycles.