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Mass Customization
Operations Management

Mass Customization

Capability to deliver customer-specific variety with economics and speed approaching mass production.

Examples

  1. 01Through mass customization, customers configure their own bike online, and the plant builds it in 5 days at almost series cost.
  2. 02The daily review tracks how the most popular custom options in the mass customization offer affect first-pass yield, delivery time and cost per bike.
  3. 03Before a new frame colour is added to the mass customization range, operations checks the extra paint changeovers and the effect on lead time.

Related terms

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