Containment

Immediate temporary action that protects the customer from further exposure while root cause and permanent correction are developed.

Examples

01When a wrong label is found at the customer, containment starts immediately: stock at the plant, in transit and at the customer is sorted within 24 hours.
02The supplier review checks that containment is still active and effective until the permanent fix is proven, not just started.
03If containment catches defects again after the fix, the root cause analysis is reopened because the corrective action did not work.